Website Privacy

Help Lesotho (“we,” “our,” “us”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit helplesotho.org or interact with us online. Our full Privacy Policy is also available for download.

1. Who We Are

Help Lesotho is a registered Canadian charity (82246 8476 RR0001) that supports children, youth, families, and grandmothers in Lesotho through education, mental health, resilience, and community empowerment programs.

2. Information We Collect

We collect information in several ways:
a. Information You Provide Directly

You may provide personal information when you:

Subscribe to our e-newsletter (name and email address)
Make a donation or register for an event through our online forms (name, email, mailing address, payment information)
Contact us by email or through a website form

b. Information Collected Automatically

When you visit our website, certain information is automatically collected through cookies and analytics tools, including:

Your IP address and approximate location
Browser type, device type, and operating system
Pages visited and time spent on our site

This helps us understand how visitors use our website and improve user experience.

3. How We Use Your Information

We use your information to:

Process donations and event registrations
Send email updates, newsletters, and impact stories (if you subscribe)
Respond to your inquiries and requests
Improve our website’s performance and content
Maintain accurate donor and supporter records

We will only use your information for the purposes for which it was collected, unless you give consent for another use or as required by law.

4. Website Analytics and Security Tools

To optimize your experience on our website, we utilize standard web tools handled by external providers:

Website Analytics: Tools that collect anonymous, aggregated data (such as IP addresses, browser types, and pages visited) to help us understand website traffic and improve our content.
Spam and Security Protection: Automated verification services on our forms (such as contact or donation pages) to prevent automated software or spam bots from disrupting our site.

5. Caching

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.

6. Email Communications

If you subscribe to our newsletter, we will send periodic updates through a trusted email marketing and newsletter distribution platform. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at tech@helplesotho.org.

We only send marketing or fundraising emails to individuals who have opted in to receive communications from Help Lesotho, or where otherwise permitted under applicable Canadian anti-spam legislation (CASL).

We respect your preferences and strive to only send content relevant to your interests.

7. Donations and Event Registrations

Online donations and event registrations are processed through PCI-compliant payment gateways, which securely collects and transmits your payment information. Help Lesotho does not store or have access to your full payment details.

Your information may also be stored in our secure donor relationship management system, which may be hosted outside of Canada.

Some third-party service providers may store or process personal information outside of Canada, including in the United States or other jurisdictions where privacy laws may differ from those in Canada.

8. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third-party service providers who help us operate our website, manage communications, or process donations - such as:

Donor and Supporter Management: Secure customer relationship management (CRM) platforms and database systems used to track donations, manage supporter histories, and issue tax receipts.
Payment Processing: Specialized, PCI-compliant payment gateways that securely process one-time and recurring financial donations.
Communications and Marketing: Email marketing and newsletter distribution platforms used to deliver updates, campaign information, and digital newsletters.

9. Data Retention and Security

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law.

We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or misuse. However, no system can guarantee absolute security.

10. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your information
Withdraw consent for receiving communications

You may request to access, correct, or delete your information at any time by contacting:

Privacy Officer, Help Lesotho
610 Bronson Avenue
Ottawa, ON K1S 4E6
Canada
Email: info@helplesotho.org

Complaints are handled through our External Complaints Policy.

11. Links to Other Websites

Our website may contain links to third-party websites (such as YouTube or social media platforms).

We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new “last updated” date.

13. Contact Us

If you require this Privacy Policy in another format or have accessibility-related questions, please contact us and we will do our best to assist you.

Help Lesotho
610 Bronson Avenue
Ottawa, ON K1S 4E6
Canada
Email: info@helplesotho.org

Last updated: May 2026